1. Production Time
Standard production is 3–7 business days from order confirmation. Production begins within 24 hours of your order being placed. You will receive email updates at each stage.
2. Shipping Methods
We ship via trusted carriers including Canada Post, UPS, and FedEx. Shipping method is automatically selected based on your location and order size for optimal delivery.
3. Delivery Areas
- Canada (primary market): 3–5 business days standard delivery
- United States: 5–8 business days standard delivery
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and dimensions. We regularly offer free shipping promotions — check the homepage for current offers.
5. Packaging
Every metal print is securely packaged with protective foam inserts and reinforced corners to prevent shipping damage. We take packaging seriously to ensure your art arrives in perfect condition.
6. Tracking
Once shipped, you will receive a tracking number via email. Track your order in real-time through the carrier's website or your Ace of Prints account dashboard.
7. Contact
For shipping inquiries, contact info@aceofprints.ca with your order number.