1. Introduction
Ace of Prints (“Company,” “we,” “us”) operates the Ace of Prints website and e-commerce platform. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information.
2. Information We Collect
A. Information You Provide
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely by Stripe; we do not store card details)
- Images/files you upload for printing
- Customer reviews and contact form submissions
B. Information Collected Automatically
- Pages visited, browser type, device information
- IP address and approximate geolocation
- Cookies (session, persistent, analytics)
3. How We Use Your Information
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve website functionality and user experience
- Send newsletters (if opted in)
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data. We share information only with:
- Payment processors (Stripe)
- Shipping carriers (Canada Post, UPS, FedEx)
- Analytics providers (Google Analytics)
- Legal authorities (if required by law)
5. Data Retention
- Purchase records: 7 years (accounting requirements)
- Account information: retained while active; deleted upon request
- Analytics data: user-identifiable data deleted after 14 months
6. Your Rights
You have the right to access, correct, or delete your personal data. Contact info@aceofprints.ca for any privacy-related requests.
7. Children's Privacy
Our Service is not intended for individuals under 13 years of age.
8. Contact
For questions about this Privacy Policy, contact us at info@aceofprints.ca.